Customer Testimonials
Service was A1. Shop was nice and clean. I look forward to doing future business.
It's a fast clean place, a very complete service with very friendly and pleasant people
Attentive and courteous staff, they have a great attitude and listen to you, which shows their care for you as a person. Their service is expeditious and professional, they have such competent team!
Always a pleasure going to get my car serviced at Northstar. Waiting area is nice, it has coffee, snacks and clean bathroom. All the staff are usually in a real good mood.
Amazing service and they put up with my mom. If you’re in NYC and need car repair than go here.
Terrible service, they made me replace 4 parts of my car when the car only needed one, they stole a cone from me, this place rips me off
Dealer con una gran cantidad de vehículos que se ajustan a cada necesidad, la atención es excelente, mi experiencia con Northstar Mistsubishi a dado a mi vida mucha felicida ya que consegui el vehículos de mis sueños.
Cosmo was very helpful, knowledgeable and professional. Richie is top notch. Never had a problem at this dealership!
Though we didn’t get our vehicle from this dealership we love coming here to get car serviced. Everyone is so nice and professional.
I have only been to the service department. And They are knowledgeable, and everyone is courteous. My car has been working fine since I started going there. I don't know that much about vehicle parts and/or issues and I always ask thousands of questions and every time they answer and explain everything to me even if they are full with customers.
My vehicle was not properly fixed. I was supposed to be given a new transmission and did not.
Honest and friendly people, this is my favorite dealer, I always bring my car there. Thanks 😊
The service is great staff personnel are very polite and carry themself very professional.great coffee and snacks
If I could give zero stars, I would. My experience with Northstar Mitsubishi was nothing short of a nightmare. For over two weeks, I tried to buy a car remotely, only to be met with constant delays, broken promises, and outright dishonesty. I repeatedly asked for the final price of the vehicle, including all fees and taxes, but the dealership continuously avoided giving me a straight answer. Every time they promised to call me back, they never did. I was bounced between different departments, with excuses like “finance is busy” or “we’ll get back to you soon” – only for ...
This dealership was very warm, Friendly and very helpful. The work on my vehicle was completed very fast
Nice communication, service advisor very helpful job was well done. Will do business again. Highly recommended
This dealer did an engine light check diagnostics - and this was my second opinion - the first mechanic stated it was just the sensor - I took it to Mitsubishi to be sure. After an appt and 2.5 hours they provided me a list costing 4,000. Some items on the list were duplicated, the service charge was written with a pen and no explanation or breakdown. The tax was scratched off and modified. I asked if I could just change the sensor as it was listed as well. The dealer Ronnie explained no we had to do all the work listed. ...
I was pleased with the staff who treated us with courtesy and respect. There was no upsell nor aggressive tactics. Pleasant experience.
Service at this location is A1 in all of New York n New Jersey. Cosmo is my favorite always pleasant and attentive
Very friendly and answered all my questions Very professional. Great Service looking forward to returning
The environment was friendly and the representative went beyond his duty to accommodate my request. A 9perfect 10 for his humanity
Proficient and efficient. All I ask for. Oh they could have MORE MITSUBISHI items for us .
Excellent service and very fast. Would definitely utilize their services again in the near future.
Service work excellent will return back service manager was excellent and also service advisor was very kindful and helpful
Great people at the service department, will definitely come back every time my car needs something
Well good I got good service and they took care of me very well I'm satisfied
The people here wonderful here, Always friendly, knowledgeable and will work with you. Would highly recommend. James always one of the friendly faces that greats me when I come in. Make this your service station, you won't regret it. They also service other makes and models, I own a VW Tiguan SE.
The Dealer was very friendly, courteous, and attentive to the needs of the customer the waiting area was. Clean with complimentary coffee and pastries very nice
North Star provided excellent service. They kept me informed about my vehicle's status and made the entire process smooth, as always.
They did not give me complimentary car wash and they didn't top off my fluids
Todo muy bonito el servicio muy amable el servicio los mejores se lo recomiendo a
Customer service is amazing. They really go above and beyond to make sure customers are satisfied.
Very good service nice people the agent that worked with was super nice and professional
Really a garbage place bought a 2021 bmw 540i for it to be 38,000$ with all damaged rims when speaking Ruben when speaking to anyone really I got transferred around till this day no response from Ruben and we just spoke just yesterday on the phone didn’t even bother following up with another phone call you’ll be hearing from my attorney had a blow out less than a week of owning the car they said it’s not covered either even though it was a week into owning the car even messed up my bumper in the front they offered ...
Buen servicio de mantenimiento, excelente servicio al cliente, buena higiene y el tiempo de espera es corto.
(Translated by Google) Thank you very much Alberto, Mark and Anthony for helping me with everything, recommending that I buy with Alberto, excellent service. (Original) Muchas gracias Alberto, Mark y Anthony por ayudarme con todo remomiendo que compren con Alberto excelente atencion
I visited Northstar Mitsubishi and my experience was great! I came there nothing and I left with something.The process went smooth.Pierre and his partner Terry was able to get me in a brand new SUV. I highly recommend recommend this dealership.! Where people care and are very helpful! Thanks guys I really appreciate yall !
Billy was fantastic and of all the car dealerships we went to he was the only person who seemed like he was actually trying to help us.
Alberto Ruben and Mark help me a lot thank you so much! Everyone at Northstar has been amazing!
(Translated by Google) Thank you Alberto, Roberto and Orlando for your excellent service, I recommend you (Original) Gracias Alberto, Roberto y Orlando por su excelente servicio los recomiendo
Alberto, Ruben and Mark thank you so much I appreciate your time
(Translated by Google) The service of this workshop is the best. Very professional advisors (Ronny), (Paola) guide you to change what is really failing. That gives me confidence in Mitsubishi. The waiting time is short although I did not have an appointment, they have a VIP waiting room. , coffee, bagels, water, Internet, chargers. They delivered my car washed. What more could I ask for, I will always come back. 10 stars, thanks for all (Original) El servicio de este taller es el mejor. Asesores muy profesionales ( Ronny ) , ( Paola ) te orientan a cambiar lo que realmente esta fallando. Eso me da seguridad ...
Billy was wonderful if you need a car come in and talk to bill got us what we wanted I appreciate you
Billy was a great , patient salesmen! One of the best. If you need a car he will ensure to get the job done . As well as his wonderful manager guaranteed we got what we want for the price we need. Definitely 5 stars
Good experience with my recent service appointment; my first time using Northstar Mitsubishi. Kevin and team did a good job. Friendly, efficient and reasonably priced.
Very bad service and hidden prices applied.after the deal or sale response is zero.
(Translated by Google) Many thanks to Alberto Ruben and Mark for their excellent attention and service, we got a nice and beautiful car. (Original) Muchas gracias a los señores Alberto Ruben y Mark por su exelente atención y servicio nos llevamos un lindo y hermoso auto.
Billy helped us with tremendously with the process of getting an awesome car. Thank you! Highly recommend. Reuben also helped us with the finances - thank you!
Tyler, Rubin and Orlando did a fantastic job to help me get into my practically new 2024 Toyota Camry! I came in on a busy Saturday and they still did an amazing job getting me through the process and I couldn’t be happier!
Great excellent service and wonderful work. Can’t be happier with the quality and professionalism.
Nice experience! No hassles! Would highly recommend to all! Please go their now while supplies last.
Went with a friend to buy a Truck from Bill who was a pleasure to work with and listened to our concerns, had a good answer to every question and did whatever was necessary to not only make sure the deal worked worked, but worked for us. I would buy another car from this salesman 10/10.
Bill , was a excellent. Salesman ! He has by future business !
Muy buena atencion por parte de los empleados de la compañía y los trabajadores de la mecanica
The whole staff did a great job trying to accommodate us which was appreciated. Left with a great car and overall happiness after a long day.
Alberto and Ruben he is A very nice person I give my side 10/10 Thank you so much for your help.
Our experience with Tyler was amazing he assisted us and answered all our questions.
The best service ever man , billy came through like Bouncer at the club if I was losing a fight!! Even Ruben took care of me as if I was his brother ! Mann I love this place , I would recommend anybody coming to get a new or used car here! For sure, by far best Customer Service. Thank Northstar Mitsubishi motors!
This place honestly cares about your situation. My salesman Billy is the absolute best. He went above and beyond for my family and I. The manager Mark was also amazing as well as Hamza and the rest of the staff. Everyone told me I needed a co signer and tried to make me put thousands down but Billy the GOAT got me approved. I give 10 stars and I would recommend them to anyone looking for a honest and friendly dealership.
(Translated by Google) Thank you very much Alberto and Northstar for helping me get my car I recommend them (Original) Muchas gracias Alberto y Northstar por ayudarme a conseguir mi carro Los recomiendo
(Translated by Google) We loved the experience, we left with a beautiful SUV, it's just what we needed. Alberto Montano helped us a lot. They were very kind and everything was very easy and fast. My family and I are very excited. I highly recommend this place. All the staff are very friendly and they help you. with everything you need (Original) Nos encantó la experiencia salimos con una suv hermosa es justo lo que necesitábamos Alberto Montano nos ayudó muchísimo fueron muy amables y todo fue muy fácil y rápido mi familia y yo ...
Came to this dealership after trying to purchase a car for several months. Billy was able to show me a car that fit my needs perfectly. He was extremely personable, completely transparent, and helpful throughout the entire process and Ruben was able to get my financing approved when previous dealerships hadn’t been able to.
Billy and Rubin were amazing! Their professionalism and attention to detail made the experience perfect! Without Rubin I wouldn’t be able to purchase my new vehicle. This place is the best!
Great service! Billy Convinced me to buy right away a great car. Ruben helped me get a great price
(Translated by Google) Thank you very much to everyone at Northstar Mitsubishi Very happy with my new car Thank you Alberto Rubén and Mark (Original) Muchas gracias a todos en Northstar Mitsubishi Muy feliz con mi nuevo carro Gracias Alberto Rubén y Mark
Great Excellent; Three Diamonds Couldn’t ask for more customer Service. Amazing Deal! GRAND SLAM LINDOR!!!!!!
(Translated by Google) Very happy thanks Alberto Roben Orlando Anthony Excellent prices (Original) Muy feliz gracias Alberto Roben Orlando Anthony Excelentes precios
Great experience with the employees especially Hamza. Guy was very thorough with the info and Marc was great with the pricing. They willing to work with you. Nice work!
Great experience! Was happy with the service
Billy has been excellent and helped me with the purchase of the vehicle, I am very happy with the overall experience. Ruben assisted me with the purchase and accommodated my busy schedule, good job!
(Translated by Google) Happy with my car thanks Alberto Ruben Orlando 100% recommended (Original) Feliz con mi carro gracias Alberto Ruben Orlando 100% recomendados
Always treat me good, staff is super nice. Quick oil change and tire rotation. The free coffee and bagels is aways a nice touch.
Big help! Nobody has ever spent so much time and effort to help me as mush as Billy has !
Hamza, Ruben and orlando were the best and made the process very easy buying my new car. i’ll definitely recommend people to stop by and buy a car from north star mitsubishi
Got reasonable offer on first day from 3 good guys then came back 30 hrs later and got shafted on same deal by Mark the finance guy completely changed numbers on offer and pay structure I feel like I was lied to and taken advantage of wanting to get my wife a nice 50th bday gift Ruben Jose and Orlando made every effort to get me a fair deal as a veteran on a disability income then this guy Mark changed the deal and said its the best he could do yet the other guys had same deal same vehicle for $140.00 less ...
Very professional, polite and humble customer service
Customer Service on point and then some. Shouts out to Tyler, Ruben, Mike, & Anthony. They were all in collective effort to get me the car I came in for. They worked with me the whole way through. Wasn't to confident in the final price at first but Ruben helped me out tremendously with getting me a monthly rate I was comfortable with. No one was forcing or intrusive. They broke down every option available for me to work with. I'm highly satisfied and would recommend for sure. Thanks Guys!!!
Billy was an excellent salesman person. The time and attention to close the deal was definitely appreciated. I would tell anyone to ask for Billy if they are looking for a new car. You will leave a happy customer. Just like me. Thank You
Alberto Ruben and Orlando were amazing! Highly recommend
(Translated by Google) I recommend Alberto Rubén and Orlando, they helped me with everything, fair price, good service. 100% recommended (Original) Los recomiendo Alberto Rubén y Orlando me ayudaron con todo precio justo buena atención 100% recomendados
(Translated by Google) I am very excited with my new car Alberto, Rubén and Mark made this possible, very grateful to them, excellent price, good service, I recommend them (Original) Mud emocionada con mi nuevo carro Alberto,Rubén y Mark hicieron esto posible muy agradecida con ellos excelente precio buena atención los recomiendo
Feel cheated by them took my car in for a recall and a noise under it was told it’s my rack and pinion a known issue fine will order part call me when they get it cool however used my cars infotainment to get to the dealer Apple play no longer shows up screen works was told I have to change my entire radio at my expense had to call Mitsubishi themselves to be told it’s a software issue not a hardware issue and this dealership was fine with charging me close to $1000 dollars for a new radio ...
Billy was outstanding salesman. He was cordial with me and I am happy with the deal. Ruben and Orlando were integral for making the deal.
Billy was patient and we are happy to drive out with our new car. The team including Ruben and Orlando helped with pricing. It was a great experience at Northstar Mitsubishi.
I bought an outlander 2024 se and was agreed on a price due to a door dent and discount and dealer overcharged didn’t reduce the price and overcharged me . They also added a bumper to bumper warranty to my invoice without letting me know . It’s been 3 weeks now after I purchase me my car and they still haven’t refunded me my overcharged money . I called few times and personally visited the dealership and was told they would overnight me the money but still nothing. I would call and they always hung up on me . I would visit the ...
(Translated by Google) Alberto Ruben and Anthony helped me buy my car, good service, I recommend them (Original) Alberto Ruben y Anthony me ayudaron para poder comprar mi carro buena atencion los recomiendo
Big shout to big A at Northstar Mitsubishi. She made it happen!! Thank you Alfinia & Ruben for helping me get my dream car. Everybody ask for alfinia! She won’t disappoint 🤞🏾
We bought a new car today thanks to great help we received from the team north star mitsubishi special frances she was more than helpful always smiling very friendly helped with through the selection until the end of the purchase!
I was standing in front of the desk and I asked one of the guy sitting behind the desk, who was on his phone, Im here for my appointment for my appointment and he said "I can't help you, you have to wait"
Good morning I went to get my BMW X4M competition from Norton Mitsubishi A wonderful car drives good, very aggressive and the people that help me out was very wonderful. They made sure they did me good got me into the car. I wanted it did not give me any problems. Anybody looking for a car go to this place they will work with you, thank you thank you for and these are the people that help me yesterday Dawon and Tyler and Ruben
Alfinia and Mark were the best! I’m so happy with my new BMW. They made it happen, I was able to leave with my car same day. Thank you so much guys!
Wonderful Excellent Experience!!! Five Stars couldn’t ask for more. My Salesman Alberto was amazing stayed late to close the deal. The Manager Anthony even bought me a Monster and pizza wow what a dealership. Japanese car, Japanese made and wonderful customer Service. Highly recommended Lou BX. ❤️😍😍😍
The set up of the service department was ideal., and the staff was very helpful and professional did a great job. I was completely satisfied
Billy the car salesman at Northstar Mitsubishi helped me tremendously to purchase my new vehicle. Billy provided exceptional and excellent service, he was very professional and knowledgeable about the cars and services offered through the dealership. I highly recommended that anyone who’s in the market of new vehicle or pre owned vehicle, go to Northstar Mitsubishi and ask for Billy. You be satisfied with his service and experience as I am.
Great customer service any issues or questions you have about your vehicle they will help you out. They are great people.
Good service prompt customer service and good communication with customer thanks for. The great hospitality
I want to thanks Alberto, Rubun and Orlando for helping get my first car