Customer Testimonials
Good folks that are friendly and knowledgeable making the experience much more palatable. I’ll definitely be coming back there for any work needed.
It was a very good experience Yeah, he was very nice and professional. He explained to me what my car needs.
Very good service I'm recommending the people it's a very attentive and helps
Northstar Kia and Northstar Mitsubishi are pretty much the same thing in my book. I was in the Mitsubishi dealership but my contract says Kia so I’m writing a review here. These people are shady. They hide warranties in your contract and when you ask them to remove it they put it into the sales price of the new contract. On top of that they lie constantly so be aware of your rights and don’t allow them to gaslight you. They are also incompetent. It has been over 3 weeks and my car is not registered. They just asked ... Read More DealerRater - Jun 28, 2025
Easy. Timely. Knowledgeable and accommodating Timely completion of the service. Representative was attentive, knowledgeable and accommodated services to my needs
Diana Losada is definitely a great salesperson, please come buy from her. Im very satisfied and recommend this dealership, great staff and great Leadership team
Great services Customer service great. 5/5 stars Car got back right on time. Plus they washed my car
Helpful staff and mechanic. Had warranty work done and was resolved a 2nd time after speaking with the mechanic.
The only place to go!! Professional friendly and absolutely amazing people! You will not be disappointed
Amazing He was very professional. He served me quickly, and he explained everything to me.
Still working on issues, befor I can comment on ratings. Overall good service always. And great maintenance
Never have a problem getting an appointment. Staff friendly and polite. You shouldn't require 15 words
Extremely professional and above board very honest. The replacement part sent was the wrong one and they were very apologetic, but apology was not necessary. The environment of having a table to sit and outlet to plug in your computer and a battery to plug in your cell phone, made for a perfect 'remote' office. Plus free coffee and mini croissants make for a perfect morning at the Mitsubishi remote office !!!
Muy buen consecionario lo recomendaré a mis amigos cuando quieran comprar un carro nuevo el personal es muy amable.
I recommend this dealership for anybody trying to fill their credit and get a good vehicle
Friendly, attentive, and absolutely helpful I would recommend this dealership to my friends and family and anyone buying a car that is really trying to establish their credit
If you’re are thinking of buying a car from this dealership. Think twice. First they will rip you off!!! And then you will be waiting for your registration for months cause they are incompetent!! Think twice. Plenty of other dealerships
Great job James is great help me and was always available Reach me and inform me with all detail about my car
Work was efficient and proper They did not look for work to do unless it was necessary
Good service Good service. Appointments are easy to get. Nice waiting area. Makes car service pleasant
Price is reasonable work is very good 99 house tech Manny it’s very patient
Always they offer gr at service by the department, I don't have any complaints, many is the man
Good service and all the employees are helpful and sweet. I recommend to those who need to buy or need auto services please come to this Northstar Mitsubishi service center.. Thanks...
The service I received was exceptional! I couldn’t be happier. They exceeded my expectations.
A switch was not working on my steering wheel. Service ordered the part. It took about a week and it was installed in less than an hour and everything was covered under warranty. I did not get the free car wash because it was raining that day. So far I have no complaints about this dealership service.
Service was A1. Shop was nice and clean. I look forward to doing future business.
It's a fast clean place, a very complete service with very friendly and pleasant people
Attentive and courteous staff, they have a great attitude and listen to you, which shows their care for you as a person. Their service is expeditious and professional, they have such competent team!
Always a pleasure going to get my car serviced at Northstar. Waiting area is nice, it has coffee, snacks and clean bathroom. All the staff are usually in a real good mood.
Amazing service and they put up with my mom. If you’re in NYC and need car repair than go here.
Terrible service, they made me replace 4 parts of my car when the car only needed one, they stole a cone from me, this place rips me off
Dealer con una gran cantidad de vehículos que se ajustan a cada necesidad, la atención es excelente, mi experiencia con Northstar Mistsubishi a dado a mi vida mucha felicida ya que consegui el vehículos de mis sueños.
Cosmo was very helpful, knowledgeable and professional. Richie is top notch. Never had a problem at this dealership!
Though we didn’t get our vehicle from this dealership we love coming here to get car serviced. Everyone is so nice and professional.
I have only been to the service department. And They are knowledgeable, and everyone is courteous. My car has been working fine since I started going there. I don't know that much about vehicle parts and/or issues and I always ask thousands of questions and every time they answer and explain everything to me even if they are full with customers.
My vehicle was not properly fixed. I was supposed to be given a new transmission and did not.
Honest and friendly people, this is my favorite dealer, I always bring my car there. Thanks 😊
The service is great staff personnel are very polite and carry themself very professional.great coffee and snacks
If I could give zero stars, I would. My experience with Northstar Mitsubishi was nothing short of a nightmare. For over two weeks, I tried to buy a car remotely, only to be met with constant delays, broken promises, and outright dishonesty.
I repeatedly asked for the final price of the vehicle, including all fees and taxes, but the dealership continuously avoided giving me a straight answer. Every time they promised to call me back, they never did. I was bounced between different departments, with excuses like “finance is busy” or “we’ll get back to you soon” – only for ... Read More DealerRater - Feb 8, 2025
This dealership was very warm, Friendly and very helpful. The work on my vehicle was completed very fast
Nice communication, service advisor very helpful job was well done. Will do business again. Highly recommended
This dealer did an engine light check diagnostics - and this was my second opinion - the first mechanic stated it was just the sensor - I took it to Mitsubishi to be sure. After an appt and 2.5 hours they provided me a list costing 4,000. Some items on the list were duplicated, the service charge was written with a pen and no explanation or breakdown. The tax was scratched off and modified. I asked if I could just change the sensor as it was listed as well. The dealer Ronnie explained no we had to do all the work listed. ... Read More DealerRater - Feb 1, 2025
I was pleased with the staff who treated us with courtesy and respect. There was no upsell nor aggressive tactics. Pleasant experience.
Service at this location is A1 in all of New York n New Jersey. Cosmo is my favorite always pleasant and attentive
Very friendly and answered all my questions Very professional. Great Service looking forward to returning
The environment was friendly and the representative went beyond his duty to accommodate my request. A 9perfect 10 for his humanity
Proficient and efficient. All I ask for. Oh they could have MORE MITSUBISHI items for us .
Excellent service and very fast. Would definitely utilize their services again in the near future.
Service work excellent will return back service manager was excellent and also service advisor was very kindful and helpful
Great people at the service department, will definitely come back every time my car needs something
Well good I got good service and they took care of me very well I'm satisfied
The people here wonderful here, Always friendly, knowledgeable and will work with you. Would highly recommend. James always one of the friendly faces that greats me when I come in. Make this your service station, you won't regret it. They also service other makes and models, I own a VW Tiguan SE.
The Dealer was very friendly, courteous, and attentive to the needs of the customer the waiting area was. Clean with complimentary coffee and pastries very nice
North Star provided excellent service. They kept me informed about my vehicle's status and made the entire process smooth, as always.
They did not give me complimentary car wash and they didn't top off my fluids
Todo muy bonito el servicio muy amable el servicio los mejores se lo recomiendo a
Customer service is amazing. They really go above and beyond to make sure customers are satisfied.
Very good service nice people the agent that worked with was super nice and professional
Really a garbage place bought a 2021 bmw 540i for it to be 38,000$ with all damaged rims when speaking Ruben when speaking to anyone really I got transferred around till this day no response from Ruben and we just spoke just yesterday on the phone didn’t even bother following up with another phone call you’ll be hearing from my attorney had a blow out less than a week of owning the car they said it’s not covered either even though it was a week into owning the car even messed up my bumper in the front they offered ... Read More DealerRater - Nov 22, 2024
Buen servicio de mantenimiento, excelente servicio al cliente, buena higiene y el tiempo de espera es corto.
(Translated by Google) Thank you very much Alberto, Mark and Anthony for helping me with everything, recommending that I buy with Alberto, excellent service. (Original) Muchas gracias Alberto, Mark y Anthony por ayudarme con todo remomiendo que compren con Alberto excelente atencion
I visited Northstar Mitsubishi and my experience was great! I came there nothing and I left with something.The process went smooth.Pierre and his partner Terry was able to get me in a brand new SUV. I highly recommend recommend this dealership.! Where people care and are very helpful! Thanks guys I really appreciate yall !
Billy was fantastic and of all the car dealerships we went to he was the only person who seemed like he was actually trying to help us.
Alberto Ruben and Mark help me a lot thank you so much! Everyone at Northstar has been amazing!
(Translated by Google) Thank you Alberto, Roberto and Orlando for your excellent service, I recommend you (Original) Gracias Alberto, Roberto y Orlando por su excelente servicio los recomiendo
Alberto, Ruben and Mark thank you so much I appreciate your time
(Translated by Google) The service of this workshop is the best. Very professional advisors (Ronny), (Paola) guide you to change
what is really failing. That gives me confidence in Mitsubishi. The waiting time is short although I did not have an appointment, they have a VIP waiting room. , coffee, bagels, water, Internet, chargers. They delivered my car washed. What more could I ask for, I will always come back. 10 stars, thanks for all
(Original)
El servicio de este taller es el mejor. Asesores muy profesionales ( Ronny ) , ( Paola ) te orientan a cambiar
lo que realmente esta fallando. Eso me da seguridad ... Read More Google - Nov 12, 2024
Billy was wonderful if you need a car come in and talk to bill got us what we wanted I appreciate you
Billy was a great , patient salesmen! One of the best. If you need a car he will ensure to get the job done . As well as his wonderful manager guaranteed we got what we want for the price we need. Definitely 5 stars
Good experience with my recent service appointment; my first time using Northstar Mitsubishi. Kevin and team did a good job. Friendly, efficient and reasonably priced.
Very bad service and hidden prices applied.after the deal or sale response is zero.
(Translated by Google) Many thanks to Alberto Ruben and Mark for their excellent attention and service, we got a nice and beautiful car. (Original) Muchas gracias a los señores Alberto Ruben y Mark por su exelente atención y servicio nos llevamos un lindo y hermoso auto.
Billy helped us with tremendously with the process of getting an awesome car. Thank you! Highly recommend. Reuben also helped us with the finances - thank you!
Tyler, Rubin and Orlando did a fantastic job to help me get into my practically new 2024 Toyota Camry! I came in on a busy Saturday and they still did an amazing job getting me through the process and I couldn’t be happier!
Went with a friend to buy a Truck from Bill who was a pleasure to work with and listened to our concerns, had a good answer to every question and did whatever was necessary to not only make sure the deal worked worked, but worked for us. I would buy another car from this salesman 10/10.
Bill , was a excellent. Salesman ! He has by future business !
Muy buena atencion por parte de los empleados de la compañía y los trabajadores de la mecanica
The whole staff did a great job trying to accommodate us which was appreciated. Left with a great car and overall happiness after a long day.
Alberto and Ruben he is A very nice person I give my side 10/10 Thank you so much for your help.
Our experience with Tyler was amazing he assisted us and answered all our questions.
The best service ever man , billy came through like Bouncer at the club if I was losing a fight!! Even Ruben took care of me as if I was his brother ! Mann I love this place , I would recommend anybody coming to get a new or used car here! For sure, by far best Customer Service. Thank Northstar Mitsubishi motors!
This place honestly cares about your situation. My salesman Billy is the absolute best. He went above and beyond for my family and I. The manager Mark was also amazing as well as Hamza and the rest of the staff. Everyone told me I needed a co signer and tried to make me put thousands down but Billy the GOAT got me approved. I give 10 stars and I would recommend them to anyone looking for a honest and friendly dealership.
(Translated by Google) Thank you very much Alberto and Northstar for helping me get my car I recommend them (Original) Muchas gracias Alberto y Northstar por ayudarme a conseguir mi carro Los recomiendo
(Translated by Google) We loved the experience, we left with a beautiful SUV, it's just what we needed. Alberto Montano helped us a lot. They were very kind and everything was very easy and fast. My family and I are very excited. I highly recommend this place. All the staff are very friendly and they help you. with everything you need
(Original)
Nos encantó la experiencia salimos con una suv hermosa es justo lo que necesitábamos Alberto Montano nos ayudó muchísimo fueron muy amables y todo fue muy fácil y rápido mi familia y yo ... Read More Google - Nov 5, 2024
Came to this dealership after trying to purchase a car for several months. Billy was able to show me a car that fit my needs perfectly. He was extremely personable, completely transparent, and helpful throughout the entire process and Ruben was able to get my financing approved when previous dealerships hadn’t been able to.
Billy and Rubin were amazing! Their professionalism and attention to detail made the experience perfect! Without Rubin I wouldn’t be able to purchase my new vehicle. This place is the best!
Great service! Billy Convinced me to buy right away a great car. Ruben helped me get a great price
(Translated by Google) Thank you very much to everyone at Northstar Mitsubishi Very happy with my new car Thank you Alberto Rubén and Mark (Original) Muchas gracias a todos en Northstar Mitsubishi Muy feliz con mi nuevo carro Gracias Alberto Rubén y Mark
Great Excellent; Three Diamonds Couldn’t ask for more customer Service. Amazing Deal! GRAND SLAM LINDOR!!!!!!
(Translated by Google) Very happy thanks Alberto Roben Orlando Anthony Excellent prices (Original) Muy feliz gracias Alberto Roben Orlando Anthony Excelentes precios
Great experience with the employees especially Hamza. Guy was very thorough with the info and Marc was great with the pricing. They willing to work with you. Nice work!
Great experience! Was happy with the service
Billy has been excellent and helped me with the purchase of the vehicle, I am very happy with the overall experience. Ruben assisted me with the purchase and accommodated my busy schedule, good job!
(Translated by Google) Happy with my car thanks Alberto Ruben Orlando 100% recommended (Original) Feliz con mi carro gracias Alberto Ruben Orlando 100% recomendados
Always treat me good, staff is super nice. Quick oil change and tire rotation. The free coffee and bagels is aways a nice touch.
Big help! Nobody has ever spent so much time and effort to help me as mush as Billy has !
Hamza, Ruben and orlando were the best and made the process very easy buying my new car. i’ll definitely recommend people to stop by and buy a car from north star mitsubishi
Got reasonable offer on first day from 3 good guys then came back 30 hrs later and got shafted on same deal by Mark the finance guy completely changed numbers on offer and pay structure I feel like I was lied to and taken advantage of wanting to get my wife a nice 50th bday gift Ruben Jose and Orlando made every effort to get me a fair deal as a veteran on a disability income then this guy Mark changed the deal and said its the best he could do yet the other guys had same deal same vehicle for $140.00 less ... Read More DealerRater - Oct 28, 2024